Video Advice Hub

What is a Debt Emergency?

We are here to help you with any debt and money worries that you have, but if you have a debt emergency, this may need early intervention.

A debt emergency occurs when one of your creditors takes action to recover money that you owe that may have a significant impact on your finances or an asset that you own or rent such as your home or car. Our video outlines various types of debt emergencies. If you find yourself facing one of these situations, please reach out to our team as soon as possible.

Prioritising Payments

Do you ever wonder if you’re spending your money the right way? You’re not alone—prioritising spending can be difficult, but doing it well can really pay off.

If debt is making it harder to pay your bills, it’s important to get free, confidential debt advice as soon as possible.

We can review your debts and offer practical advice and solutions to help you manage them while staying on top of your essential living costs.

Bankruptcy

Bankruptcy is a legal process for people who cannot repay their debts. It can give individuals relief from debt while offering creditors a chance to recover some money.

It’s a serious step, and our Client Advisers have years of experience helping people through it.

Bankruptcy is usually a last resort, and we’ll explore other options first—but if it’s the right solution for you, you’ll be in good hands.

Debt Arrangement Scheme (DAS)

Struggling with multiple debts or worried about becoming debt-free?

The Debt Arrangement Scheme (DAS) helps you repay debts through a government-approved programme. Our advisers can guide you, and this short video explains how it works.

Think a DAS could help? Get in touch to see if you qualify.

What to expect from a Money Advice Appointment

A money advice appointment can feel daunting, and it’s normal to worry about the outcome.

This short video explains what to expect from a money advice appointment and helps ease any uncertainty.

Being prepared increases the chance of finding the best debt solution for you.

Credit Assessment

Have you ever wondered how creditors make their decision on whether or not they will award you credit? This short help video should answer any questions you may have as well as making you aware of your rights when it comes to obtaining credit.

Opening a basic bank account

If you have debts with your current bank then you may have to consider opening a new account with a different bank. This then means your income is safe and you can then get help from our Client Advice Team to deal with your debts.

This self-help video will help you understand why you may need to open a new basic bank account and how you can do this

Money Advice - Being Appointment Ready

When you arrive for a Money Advice appointment we want you to be as prepared as you possibly can. This video should help you understand what you need to do prior to your appointment in order to ensure it runs as smoothly as possible and we can help you to the best of our ability.