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Patient Advice and Support Service (PASS)

Who this service is for

The Patient Advice and Support Service (PASS), provides free, confidential and independent advice and support for patients of the NHS in Scotland.

Should you have any concerns about your NHS treatment or have comments or feedback that could benefit others with their NHS treatment, our specialist PASS advisers can help.

Visit the PASS website

How to contact PASS

The PASS project is delivered nationally and can be contacted in the following ways:

  • By phone on 0800 917 2127
  • By visiting your local CARF office
Online Contact Form

Things we can help with

Our trained, specialist advisers will:

  • Help you to give feedback or comments, raise concerns, or make complaints about the treatment you have received from the NHS in Scotland.
  • Help you to prepare if the NHS offers a meeting to discuss a complaint or concern.
  • Help you write letters and make phone calls.
  • Help you access your medical and clinical records.
  • Help you to understand your options regarding treatment, care and support.
  • Help you make a complaint on behalf of someone else. You will need to have signed authorisation, be a legal guardian or have welfare Power of Attorney (POA).
  • Help you make a complaint on behalf of someone who has passed away.